Apprenticeships & Training

Apprenticeships & Training

Business Support

  • Customer Service

    Customer Service

    Customer service is the provision of service to customers before, during and after a purchase.  The perception of success of such interactions is dependent on employees “who can adjust themselves to the personality of the…

  • MS Excel Advanced

    MS Excel Advanced

    Computers, IT and the internet are at the very centre of modern day life.  In our society it is almost impossible to get by without having a basic understanding of IT.  This course is designed…

  • MS Excel Intermediate

    MS Excel Intermediate

    Computers, IT and the internet are at the very centre of modern day life.  In our society it is almost impossible to get by without having a basic understanding of IT.  This course is designed…

  • MS Office 365

    MS Office 365

    Computers, IT and the internet are at the very centre of modern day life.  In our society it is almost impossible to get by without having a basic understanding of IT.  This course is designed…

  • MS Word Intermediate

    MS Word Intermediate

    Computers, IT and the internet are at the very centre of modern day life.  In our society it is almost impossible to get by without having a basic understanding of IT.  This course is designed…

  • Presentation Skills

    Presentation Skills

    Presentation skills and public speaking skills are very useful in many aspects of life.  They are the skills you need in delivering effective and engaging presentations to a variety of audiences.  This highly participative course…

  • Telephone Techniques

    Telephone Techniques

    Customer service is the provision of service to customers before, during and after a purchase.  The perception of success of such interactions is dependent on employees “who can adjust themselves to the personality of the…

  • Training the Trainer

    Training the Trainer

    Train-the-Trainer is a model used to describe, much as the name would imply, training potential instructors or less experienced instructors, on the best ways to deliver training materials to others.  A blending learning model is one in which a variety…