Business Administration Level 2 Framework

Business Administration Level 2 Framework

Administrators need a broad range of skills to work efficiently and to help increase business productivity. Skills shortages identified by organisations include a lack of office and administration skills, customer-handling skills, technical and practical skills, oral communication skills and IT skills, all of which are covered within the Level 2 Business Administration Apprenticeship framework.  It builds in softer-skills such as communication, team working, interpersonal skills and the ability to reflect on personal learning. 

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Role Profile

Level 2 apprentices will be embarking on their first career choice and may work in roles such as administrators, office juniors, receptionists/medical receptionists, junior legal secretaries or junior medical secretaries.  Tasks undertaken by apprentices will vary depending on the level and sector in which they are employed.

Tasks may include:

  • Producing business documents
  • Contributing to the organisation of events
  • Developing and delivering presentations
  • Providing reception services
  • Using and maintaining office equipment
  • Providing administrative support for meetings
  • Using a variety of software packages
  • Analysing and presenting business documents
  • Managing projects
Topics

All learners will complete both on and off the job training elements for this framework and at the end of their programme will not only complete their Level 2 Apprenticeship in Business Administration learners will also gain a Level 2 Diploma in Business Administration.  Dependent upon prior qualifications learners may also need to complete functional skills in English, Mathematics and Information & Communications Technology.

For the off the job training element it is compulsory that learners attend centre to achieve knowledge, understanding and competence training. This begins with a 3 day induction covering the principles of apprenticeships and Induction to Programme, this then moves onto block days off the job throughout the 15 month programme covering the following subjects:

  • Word Basic/Intermediate
  • Excel Basic/Intermediate
  • Using internet & email - internet security
  • Greeting/Welcoming visitors- good housekeeping and personal professional image.
  • Telephone Techniques
  • Customer Service
  • Communication skills - speaking and listening
  • Grammar, Spelling & Punctuation
  • Writing for business
  • Manual Handling & VDU Risk Assessment
  • Organisation skills and prioritise workload - basic time management
  • Working Safely
  • Basic Finance 1 day - Types of documents purchase ordering/ delivery notes/invoices
  • Team Building

For the Level 2 Diploma in Business Administration learners have the following subjects to select from subject to their individual requirements, qualification requirements and correlation to their job role:

  • Communication in a business environment
  • Providing administrative services
  • Business document production and information management
  • Understand employer organisations
  • Manage personal performance and development
  • Develop working relationships with colleagues
  • Manage diary systems
  • Produce business documents
  • Collate and report data
  • Store and retrieve information
  • Produce minutes of meetings
  • Handle mail
  • Reception services
  • Preparation text from notes, shorthand or recorded audio instruction
  • Archive information
  • Maintain and issue stationery and supplies
  • Use and maintain office equipment
  • Contribute to the organisation of an event
  • Organise business travel or accommodation
  • Provide administrative support for meetings
  • Administer human resource records
  • Administer the recruitment and selection process
  • Administer parking dispensations
  • Administer finance
  • Employee rights and responsibilities
  • Health and safety in a business environment
  • Use a telephone and voicemail system
  • Meet and welcome visitors in a business environment
  • Using email
  • Software such as word processing, website, spreadsheet, presentation & bespoke
  • Data Management Software
  • Deliver customer service
  • Process information about customers
  • Develop customer relationships
  • Processing customers’ financial transactions
  • Payroll Processing
  • Understand the use of research in business
  • Customer relationships
  • Principles of team leading
  • Principles of equality and diversity in the workplace
  • Principles of marketing theory
  • Principles of digital marketing
  • Understand working in a customer service environment
  • Know how to publish, integrate and share using social media
  • Exploring Social Media
  • Understand the safe use of online and social media platforms