Technical Support Technicians work as part of a team to provide technical support and expertise for all areas of the Engineering and Manufacturing function, including communications software, test, analysis tools, measurement, off line programming, process control, performance and continuous improvement solutions, capacity planning, production scheduling/planning, product technical applications and capability, technical sales and marketing support, product development and innovation, engineering drawing, purchasing and/or supply of goods and services for engineering activities, quality control, inspection and e-commerce technologies as required.
Engineering and Manufacturing Support Technician Standard – Level 3
1 week induction covering the below workshops and qualifications
- Programme induction
- IOSH working safely
- Reading engineering drawings
- Abrasive wheels
- Manual handling
- Safeguarding, equality and diversity
Length of programme
Full time pathway – 30 months plus gateway and EPA
Part Time pathway – 36 months plus gateway and EPA
Practical workshop topics/units covered
24 days in each section – 6 weeks or 12 weeks depending on programme pathway (Full time or part time)
Level 3 Development Knowledge
One session a week am or pm / self-study time. (Wednesday)
Length of course: 27 months
Assessor visits
A monthly assessment visit is scheduled, whereby a member of our engineering assessment team will be allocated to the learner to complete KSB evidence (knowledge, skills and behaviours)
Practical workshop topics/units covered:
- Producing Components Using Hand Fitting Techniques
- Preparing & Using Lathes for Turning Operations
- Preparing & Using Milling Machines
- Producing CAD Models (drawings) using a CAD System
- Assembling & Testing Fluid Power Systems
Level 3 Development Knowledge units covered:
- Health & Safety in the Engineering Workplace
- Communications for Engineering Technicians
- Mathematics for Engineering Technicians
- Properties & Applications of Engineering Materials
- Engineering inspection and quality control
- Engineering Drawing
- Workplace Improvements
- Engineering Project
- Mechanical principles of engineering systems
- Computer Aided Design (CAD) Techniques
- Electro- Pneumatic and hydraulic system and devices
- Engineering design process
- Industry 4.0
The apprentice must meet the gateway requirements before starting their EPA. The EPA period is typically 6 months. The learner must:
- Have achieved English and Mathematics qualifications in line with the apprenticeship funding rules
- Have passed EAL Level 3 Diploma in Engineering and Manufacturing support technologies (QAN 610/4353/9
- Submit a report subject, title and scope for the work-based report with presentation and questioning
- Submit a portfolio of evidence for the interview underpinned by portfolio of evidence