Customer service is the provision of service to customers before, during and after a purchase. The perception of success of such interactions is dependent on employees “who can adjust themselves to the personality of the guest”. This course is designed for personnel coming into contact with internal or external customers across the telephone to develop verbal communication skills.
The aim of this one day course is to enable delegate who have to handle telephone calls to create a professional image of the company by handling enquiries in an effective and friendly manner.
Participants will:
This programme uses a mixture of group discussions, pro-forma examples, information input sessions along with practical application to fully involve participants.
In today’s competitive manufacturing landscape, quality compliance isn’t just abox to check—it’s a fundamental component of maintaining efficiency, meeting… read more »
If you’re thinking about a career in precision engineering, machinist apprenticeships are a fantastic way to get started. Machining… read more »
Bekki Phillips, Executive Director of independent training provider In-Comm Training, casts her eye over Labour’s first budget and why… read more »
