Improving Customer Service

Improving Customer Service

Customer service is the provision of service to customers before, during and after a purchase.  The perception of success of such interactions is dependent on employees “who can adjust themselves to the personality of the guest”.  This course is designed for personnel coming into contact with internal or external customers.

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The aim of this one day course is to enable delegate who communicate with all customers whether internal or external to improve the quality of service.


Participants will:

  • Gain a clearer understanding of responsibilities
  • Develop new and existing skills
  • Be able to identify opportunities of improving services to customers
  • What is customer service?
  • Developing positive working relationships with customers
  • Problem solving for customers
  • Communicating with customers
  • Barriers to communication
  • Dealing with difficult situations
  • Customer service policies

This programme uses a mixture of group discussions, pro-forma examples, information input sessions along with practical application to fully involve participants.