The Tools of Quality – Problem Solving

The Tools of Quality – Problem Solving

Many organisations use quality tools to help monitor and manage their quality initiatives.  There are several types of tools that can be used, and different tools are used for different problem-solving opportunities and many of the tools can be used in different ways.  This two day course is aimed at team leaders or individuals involved in problem solving techniques within an organisation.

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The aim of this course is to provide delegates with an appreciation of using various “Quality Tools” in problem solving applications.


Participants will:

  • Understand how to identify and deal with problems
  • Gain knowledge in a range of tools that are effective for identifying and dealing with problems
  • Team Work
  • What is Problem Solving?
  • Why and when to use Problem Solving Techniques
  • Problem solving techniques such as:
    • Problem definition
    • Current state mapping and KPI's
    • 8 wastes
    • Ishikawa / Fishbone analysis
    • 5 whys
    • Root cause analysis
    • Brainstrorming ideas
    • Payback matrix
    • Action planning
    • Future state mapping and KPI's
    • Project buy in and sign off

This programme uses a mixture of group discussions, pro-forma examples, information input sessions along with practical application to fully involve participants.   The subject material may be tailored to suit your company products to obtain the full benefit of effects.