Supply Chain Warehouse Operative Level 2

Supply Chain Warehouse Operative Level 2

Warehouse Operatives work in a variety of warehouse environments. Work activities include taking deliveries, checking for damaged/ missing items, storing goods, moving stock by various methods, picking/packing orders, loading goods for dispatch, maintaining stock records and documentation, and cleaning.

Role Profile

They are required to safely use a range of equipment, machinery and vehicles, as relevant to their role and setting. This could include mechanical racking systems, materials handling equipment (MHE) or fork lift trucks. Warehouse Operatives communicate with a wide range of people and customers. They have a passion to meet customers’ expectations by providing a quality service that encourages repeat business. Individuals in this role are highly competent in using industry-recognised systems and associated services (eg Traffic/Warehouse Management Systems) and will be able to work under pressure to tight deadlines.


All learners will complete both on and off the job training elements for this Standard and at the end of their programme will not only complete their Level 2 Apprenticeship in Supply Chain Warehouse Operative learners will also gain a Level 2 Certificate in Warehouse & Storage.  Dependent upon prior qualifications learners may also need to complete functional skills in English and Mathematics.
For the off the job training element, it is compulsory that learners attend centre to achieve knowledge, understanding and competence in the following subjects:

  • Word Basic/Intermediate
  • Excel Basic/Intermediate
  • Using internet & email - internet security
  • Customer service
  • Communication skills - speaking and listening.
  • Grammar, Spelling & Punctuation
  • Organisation skills and prioritise workload - basic time management
  • Stock takings and ordering Team Building
  • Plus Fork Lift Truck License if applicable – Please Note – Additional Charges apply for registration & certification for this element over and above the apprenticeship.

For the Level 2 Certificate in Warehouse & Storage have the following subjects to select from subject to their individual requirements, qualification requirements and correlation to their job role:

  • Health, safety and security at work
  • Develop effective working relationships with colleagues
  • Pick goods
  • Wrap and pack goods
  • Place goods in storage
  • Process orders for customers
  • Assemble orders for dispatch
  • Maintain the cleanliness of equipment
  • Keep work areas clean
  • Maintain hygiene standards in handling and storing goods
  • Moving and/or handling goods
  • Use equipment to move goods
  • Use a compact crane
  • Use a forklift side-loader
  • Use a hoist 
  • Use an industrial forklift truck 
  • Keep stock at required levels
  • Check stock levels and stock records
  • Operate equipment to perform work requirements
  • Receive goods
  • Process returned goods
  • Sort goods and materials for recycling or disposal
  • Contribute to the provision of customer care
  • Principles of food safety
  • Maintain the safety and security of hazardous goods and materials
  • Supervise the receipt, storage or dispatch of goods
  • Safe driving and/or operating techniques to standard and as trained, relating to MHE (e.g. Counterbalance/Reach Trucks, Powered Pallet Trucks, Ride on Pallet Trucks, Order Pickers, Narrow Aisle Pickers, Mobile Elevated Work Platforms, Forklift Trucks) as relevant to their role and setting; adherence to safe practice when working at heights.
  • Steps to take to minimise the effect their work (and the wider industry) has on the environment; the need to maintain a high level of housekeeping and manage waste effectively; using packing materials efficiently to reduce waste and costs; the consequences of not using or disposing of these correctly.
  • Safe use of equipment and machinery (such as MHE, vehicle and delivery systems); where to find instructions/guidance; consequences of incorrect use.
  • Use of warehouse systems and processes relating to packaging, moving and receiving stock (eg Load Container Lists) within a warehouse environment to facilitate the safe handling of goods and an effective and efficient service to internal/external customers.
  • Basic IT applications and other relevant technology and systems, including warehousing management, data capture, radio and barcoding systems to ensure the safe and efficient processing of goods.
  • Relevant regulation and legislation (including international where relevant to role) governing the supply chain industry, their subsector and role in particular; consequences of not adhering to legal guidelines.
  • Effective communication with customers that store goods with the company/colleagues (including those working remotely, third party carriers, agencies and other organisations) in line with situation and organisational style/culture.
  • Structure of the industry; methods and modes of transport; roles available within the sector in general and in relation to their own career aspirations.
  • The importance of delivering excellent customer service to customers and colleagues, including identifying needs and responding appropriately in line with situation and organisational style/culture.
  • Proposed and actual changes to systems, processes and technology used in the industry, particularly relating to own role; how to keep up to date with any changes in the systems, processes and technology that affect their role.
  • How their role can affect their health and the need to maintain a level of fitness appropriate to the needs of their role.
  • Operate and handle equipment safely and efficiently as required for their role, such as Forklift Trucks, High Reach Trucks, Powered Pallet Trucks or Man Up Trucks; manoeuvre vehicles in restricted spaces; safely use and position vehicle fitted equipment such as mirror requirements.
  • Comply with appropriate rules, regulations and processes for safely and efficiently moving, handling, packing and unpacking different items, both manually and using relevant equipment (such as MHE, vehicle and delivery systems); understand consequences of incorrect use.
  • Work individually and as part of a team to safely move and handle objects; maintain a high level of housekeeping and manage waste effectively; know where to find instructions or guidance; check for damaged or missing items as appropriate; take responsibility for maintaining health, safety and security of people at all times.
  • Safely and efficiently load and unload items into and from vehicles, buildings, containers, lift vans, crates and/or boxes; use appropriate MHE or machinery where necessary; ensure items are safely and efficiently packed, assembled and/or disassembled as appropriate.
  • Select, prepare and use packaging materials appropriate to the job efficiently and in a way which reduces waste, costs and environmental impact; taking into consideration the item(s) to be moved, and their current and final destinations.
  • Use correct equipment and procedures to record receiving or stowing goods; produce relevant paperwork or labelling processes.
  • Promote the values of the organisation; communicate effectively with customers and colleagues to identify and meet their needs.
  • Work effectively in a warehousing team, including when under pressure, and to agreed deadlines; adapt to change in line with internal and external customer needs or circumstances.
  • Use IT applications and other relevant technology and systems, including warehousing management, data capture, radio and barcoding systems, to ensure the safe and efficient processing of goods.
  • How their role can affect their health and the need to maintain a level of fitness appropriate to the needs of their role.

Demonstrate integrity, credibility, honesty, positivity and personal drive in every aspect of their role; demonstrate a belief in the services that the organisation offers.

  • Take ownership for own performance and training, including demonstrating a keen interest in the industry; proactively drive own ongoing learning and development, and make recommendations for improvement where relevant.
  • Show personal commitment to minimising the effect of work activities on the environment.
  • Adapt to and embrace the use of relevant technology, systems and equipment; use it responsibly and take an interest in new developments that could support the organisation.

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